Cancellation & Booking Policy

Last updated: 24 May 2026

At Lavage Mobile Gatineau, we do our best to be flexible and accommodating. We simply ask that you notify us in time if you need to change or cancel an appointment.

1. Booking

Bookings can be made via the contact form, online calendar, or by email. Your booking is confirmed only upon receiving confirmation from us.

2. Service Prerequisites

• Access to a functioning garden hose near the vehicle;
• Accessible space around the vehicle (at least 1.5 to 2 meters);
• The vehicle must be accessible and unlocked for interior services;
• If absent, access and clear instructions must have been agreed upon in advance.

If these conditions are not met when the technician arrives, a travel fee may be charged.

3. Cancellation by the Customer

• More than 24 hours' notice: No charge. We will offer a new date.
• Between 12 and 24 hours: No charge for a first cancellation. Travel fees may apply for repeated cancellations.
• Less than 12 hours or no-show: Travel fees may apply.

4. Rescheduling

You can reschedule at no charge by contacting us at least 24 hours in advance. Rescheduling is subject to availability.

5. Cancellation by Lavage Mobile Gatineau

We may cancel or reschedule in case of:

• Unfavorable weather (heavy rain, ice, frost, snow);
• Inability to access the vehicle or address;
• Illness or unforeseen impediment;
• Any other force majeure circumstance.

We will notify you as soon as possible and offer a new date at no charge.

6. Payment

Payment is due at the end of service. Methods accepted: cash, Interac e-Transfer, credit card. No deposit required at booking.

7. Satisfaction

If you are not satisfied, notify us immediately (before the technician leaves or within 24 hours). We will do our best to correct the situation.

8. Contact

info@lavagemobilegatineau.ca — Gatineau, QC, Canada

Note: This document is provided as a general template. Professional validation is recommended.