# Terms of Service
**Last updated: 2026-05-18**
Welcome to Allenby Solutions. These terms of service (“Terms”) govern your use of the website allenbysolutions.ca (the “Site”) and the services offered by Allenby Solutions (“we,” “our,” “us”). By using our Site or our services, you agree to these Terms in full.
## 1. Definitions
– **”Client”**: any person or business that retains our services.
– **”Services”**: design and deployment of AI automation solutions, voice agents, workflow automation, modern bookkeeping, administrative automation, and related services.
– **”Deliverables”**: any output produced as part of our services (automations, scripts, configurations, documents, etc.).
## 2. Description of Services
Allenby Solutions offers design, integration, and deployment of intelligent systems for Canadian SMBs, including:
– Bilingual AI voice agents
– Workflow automation
– Modern bookkeeping systems
– Administrative automation
– Platform and CRM integration
The specific terms of each engagement are defined in a separate agreement (quote, contract, or purchase order) signed by both parties.
## 3. Use of Artificial Intelligence (AI)
Our services may incorporate artificial intelligence technologies, including for voice agents, data categorization, and task automation.
**By using our services, you acknowledge and agree that:**
– AI voice agents and systems may occasionally produce inaccurate or unexpected responses.
– Conversations with our voice agents may be recorded and analyzed for quality improvement and compliance purposes.
– We implement human handoff mechanisms when appropriate.
– You remain responsible for supervising and validating the results produced by automated systems.
## 4. Client Obligations
The Client agrees to:
– Provide accurate and complete information necessary for service delivery.
– Maintain the confidentiality of credentials for integrated platforms.
– Comply with applicable laws, including CASL (anti-spam) for SMS and email marketing communications.
– Obtain explicit consent from their own customers before deploying automated voice agents or SMS to them.
– Not use our services for illegal, fraudulent, or unethical purposes.
## 5. Fees and Billing
– Our rates are specified in the applicable quote or contract.
– Payments are due according to the agreed terms (typically: 50% on signature, balance on delivery, or monthly subscription).
– Late payments over 30 days may result in service suspension.
– Applicable taxes (GST, QST) are extra.
## 6. Term and Termination
– One-time services end upon delivery of the Deliverables.
– Ongoing subscriptions renew automatically at the agreed frequency.
– Either party may terminate a subscription with 30 days’ written notice.
– We reserve the right to suspend or terminate services in case of material breach of these Terms.
## 7. Intellectual Property
– **Methodologies, internal tools, and processes** of Allenby Solutions remain our exclusive property.
– **Deliverables specifically created for a Client** (custom configurations, scripts) belong to the Client after full payment.
– **Third-party software used** (QuickBooks, GoHighLevel, Zapier, etc.) remains the property of their respective publishers.
## 8. Confidentiality
We treat all Client information as strictly confidential. The processing of personal information is governed by our [Privacy Policy](/en/privacy-policy/), compliant with PIPEDA (Canada) and Quebec’s Law 25.
## 9. Limitation of Liability
To the fullest extent permitted by law:
– Our services are provided “as is” and “as available.”
– We do not guarantee that the services will be uninterrupted, error-free, or that they will meet all Client needs.
– Our total liability to the Client for any damages is limited to the amount of fees paid by the Client in the **12 months preceding** the event giving rise to the claim.
– We are not liable for indirect, incidental, special, or consequential damages.
## 10. Indemnification
The Client agrees to indemnify and hold Allenby Solutions harmless from any claims arising from:
– Their non-compliant use of our services.
– Their violation of applicable laws (CASL, CRTC, etc.).
– Misuse of the automations delivered.
## 11. Force Majeure
We are not responsible for delay or non-performance of services caused by events beyond our reasonable control, including third-party provider outages (Twilio, OpenAI, QuickBooks, etc.), natural disasters, or other force majeure events.
## 12. Changes to Terms
We may update these Terms at any time. Changes take effect upon their publication on this page. The “last updated” date at the top indicates the current version. Continued use of our services after a change constitutes your acceptance of the new Terms.
## 13. Applicable Law and Jurisdiction
These Terms are governed by the laws of the **Province of Quebec** and the applicable federal laws of Canada. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the **Hull (Gatineau) Judicial District, Quebec**.
## 14. Miscellaneous
– **Severability**: If a clause is held to be invalid, the remaining clauses remain in effect.
– **No Waiver**: Failure to exercise a right does not constitute a waiver of that right.
– **Entire Agreement**: These Terms, together with the signed quote/contract, constitute the entire agreement between the parties.
## 15. Contact Us
For any questions regarding these Terms:
**Allenby Solutions**
Email: info@allenbysolutions.ca
Phone: 1-819-303-4433
Gatineau / Ottawa, QC/ON, Canada